Frequently Asked Questions
Everything you need to know about bringing Tom's Studio home.
What is the typical shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items or white-glove delivery, please allow 2-3 weeks for processing and transit.
Do you offer a warranty on your handcrafted products?
Yes, all Tom's Studio furniture comes with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-refundable.
How do I care for my natural wood and stone items?
We recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals. Specific care guides are included with every purchase to help maintain the longevity of natural materials.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. Shipping rates and delivery times vary based on the destination and item weight.